Veloxis Tech

1. Overview

Veloxis Tech ("we," "us," or "our") provides software development, digital marketing, and automation tools, including our core social media management suite, Veloxis Sentinel. This comprehensive policy outlines how we collect, handle, secure, and potentially dispose of your data across all our services and platforms. By utilizing our services, you consent to the data practices described herein.

2. Information We Collect

To provide our comprehensive services efficiently, we collect both identifiable and non-identifiable information:

• Client Data: Personal identifiers including name, business email address, phone number, and detailed billing/payment information necessary for project management, service provision, and subscriptions.
• Service Integration Data: When utilizing automated tools (like Veloxis Sentinel), we securely acquire Access Tokens and required Permissions via official, secure APIs from platforms such as Meta, LinkedIn, X, and others requested.
• Usage & Technical Data: Information generated when you interact with our website and applications, including IP address, browser type and version, device identifiers, strictly necessary cookies, and page views, managed via Firebase and Google Analytics to monitor usage and improve service performance.
• Communications: Any correspondence, email threads, chat logs, or support tickets initiated between you and Veloxis Tech.

3. Purpose of Data Processing

Your data is processed strictly to maximize service delivery and ensure security. Specifically, we use it to:

• Provide Services: Facilitate the execution of automated posting, unified scheduling, network integrations, and detailed analytics reporting.
• Account Management & Authentication: Continuously verify active licenses through our secure Admin Firebase infrastructure, accurately handle billing, and secure user accounts against fraudulent access.
• Communication: Deliver crucial project updates, send urgent security alerts regarding platform vulnerabilities, manage transactional emails, and respond to support requests.
• Service Improvement: Analyze aggregated user navigation data to refine user interfaces, enhance feature sets, and establish better overall app reliability.

4. Data Sharing & Third-Party Disclosure

We respect your privacy and unequivocally do not sell your personal data. Information is only shared under restricted conditions to service functionality or legal necessity:

• Social Media Platforms: Strictly to facilitate your configured requests, we exchange necessary authenticated data to publish content via the Meta Graph API, LinkedIn API, and similar endpoints.
• Infrastructure & Hosting Providers: We employ Google Firebase and Vercel for enterprise-grade secure hosting, real-time database management, and service operations. These providers are bound by strict global data confidentiality agreements.
• Payment Processors: Secured payment gateways (e.g., Stripe or local equivalents) are utilized to handle financial transactions; your full payment structures are never visible to or stored by Veloxis Tech servers directly.
• Legal Compliance: We reserve the right to disclose data if required by prevailing Indian law, court order, or when necessary to protect our intellectual property, active users, or to defend against legal claims.

5. Security & Data Retention Risks

• Security Measures: We actively implement industry-standard SSL encryption, token hashing, and strict role-based access control (RBAC) to heavily mitigate the risk of unauthorized data access or intrusion.
• Inherent Cyber Risks: While we utilize premier cloud infrastructures, no digital storage or transmission is 100% impenetrable. As such, users acknowledge a residual risk of potentially unauthorized breaches, despite our best security protocols.
• Retention Policy: We retain third-party API tokens exclusively while your subscription or specific feature is active. Upon verifiable cancellation, account deletion, or explicit request, all associated third-party authentication tokens are permanently purged from our primary servers.

6. Cookies & Tracking Technologies

Our platform deploys technical cookies specifically to maintain encrypted user sessions and authenticate continuous access across tools. Analytics scripts are utilized for performance tracking but are configured to largely anonymize direct identifiers prior to processing. You reserve the right to reject all non-essential cookies via your browser settings, though doing so may directly compromise the functionality of services requiring authenticated sessions.

7. User Rights, Revocation & Global Policies (GDPR / CCPA)

Depending on your geographic location, your rights heavily favor your control over your data:

• Access and Export: You may request a universally readable digital export of all specific personal data tied strictly to your account.
• Revocation of Access: You can disconnect and instantly revoke social media integration access directly through the Veloxis Sentinel dashboard, or externally via the "Apps and Websites" privacy settings actively managed on Facebook, LinkedIn, etc.
• Right to be Forgotten: You can request immediate deletion of all directly identifiable personal data. Please note that data strictly required by law for auditing and tax compliance must be retained temporarily.

To enforce these rights, please immediately contact our designated support team.

8. Children's Privacy

Veloxis Tech's platforms, encompassing all digital marketing and automated tools, are not designed natively for, nor do they legally target, anyone under the age of 18. We do not knowingly compile personally identifiable information from minors.

9. Changes to this Policy

We reserve the right to update this Privacy Policy periodically to accurately reflect evolving operational practices or regulatory variations. Substantive updates affecting platform connectivity or data usage directly will be communicated via your registered administrative email prior to taking effect.